I have a 2013 lexus hyrbid. The engine design includes a canister for the oil filter. I use the manufacture’s recommended synthetic oil and change it at the right intervals. Last time I changed it was at 11,000 miles at the Lexus dealership where I bought the car.
Now I have 22,000 miles on it and time to change the oil again. The dealership is 45 minute drive so I went to an Oil Can Henry’s just down the street earlier this week. There I learned there was no oil filter in the canister. (I have a copy of the video where this was discovered by the technician doing the oil change.) Lexus dealership forgot to put an oil filter in at the last change.
So… here’s my dilemma: how do I know what damage might have been done to my engine to drive 11,000 without an oil filter? (Which is currently half the miles on the car)
And how to do i get Lexus to take responsibility for that damage? It’s not running rough right now, but the impact could be hidden, right? Is it also relevant that this is a hybrid?
How do I get Lexus to provide insurance against future problems or reduced engine life?
Help! Any advice would be welcome.