Last week (Thursday) I bought a used cart (2012 Kia) and the dealership agreed to replace all 4 tires.
I called to set up an appointment to replace the tires.
The service guy informed me the dealership had just had a “meeting” (about what he did not say) regarding my tires, and that I would have to set up the appointment to replace the tires through the salesman who sold me the car.
The salesman, however, said he would get back with me after he talked with the service department; by the time the service dept. left (at 530p).
If the salesman is supposed to handle the tire replacement - why does he have to look into something? I am confused.
My questions are:
Is it normal to have “tire meetings” after a contract has been signed to replace all 4 tires?
How long is a reasonable amount of time to wait for the dealership to replace my tires once I request an appointment to do that?