We bought my mother a pre-owned 2009 Toyota Camry (30,000 miles) in 2011. She’s been “saving” it parked in garage since then. Instructed her to take it for a drive once a month and she’s taken it out maybe 4 tines and 1 oil change in the past two yrs. She tried to start it about a week ago and it wouldn’t, so she attached a rope and force pulled it out of the garage with her clunker car. Camry was in Parked because gear wouldn’t move to Neutral since dead and she didn’t know about hidden release button.
Anyway, she had it towed to the Toyota dealer and they got it in working condition. The service advisor said there was suspension damage to the rear suspension from her forcefully towing it out of the garage. He initially gave me an estimate of $800 on the phone for the suspension work and dropped it to $600 after I asked more questions.
Dealer charged her $740 for “removed and replaced rear sway bar, sway bar links, bushings and both side cradles. Checked alignment ok.” Labor was $282, parts $420, rest tax.
I did some reseach online and it seems like they way overcharged on parts.
Was she ripped off and if so what can I do? I feel like they took advantage of her. Thanks for your help!