When it comes to complaints, not all publications or studies, cut the numbers the same way. On forums in particular, it is the most troublesome issues that get most of the attention, which can tend to blow things out of proportion sometimes.
After all, how many participate in public forums just to brag about how great their vehicle is, pretty small I think against people looking for help with a car problem.
To put it in perspective, a 5% failure rate is quite high by most manufacturing quality standards, but that is still 95,000 out of 100,000 with no such issue. The squeaky wheel gets all the attention. But of course, when it is your problem, it’s a big PIA.
And there are usually enough folks around well read enough to be familiar with the issue, or experienced it themselves, to help out…