My wife and I recently purchased a used 2011 Toyota RAV4 from our local CARMAX in Denver Colorado. We have purchased several cars in the past from them and have always been happy with the results. Yesterday I got a frantic call from my wife who explained to me that the the car was making a loud “drilling” noise. She started to notice the sound about 3 or 4 blocks from our home on her way back from the office. She immediately pulled into the garage and turned the car off. When she got out of the car to inspect she said an oil like substance was pouring onto the garage floor. I informed her not to start the car again until we had Carmax inspect it. When I arrived home I got underneath to take a closer look and saw that the oil drain plug was missing and there was about a half quart of oil that had pooled up underneath as well as a trail of oil behind the car on the driveway and street. Upon further inquiry my wife stated that she didn’t remember seeing smoke or any indicators on the dash in regard to engine problems.
The RAV4 was purchased from our CARMAX location about two weeks ago. I opted not to get the extended warranty as it is a Toyota with only 37k (these things run forever). CARMAX does warranty the vehicle for 30 days after purchase so we are definitely within that timeframe. I called the service department but they do not open up again until Monday morning.
My questions for my fellow car talk listeners is what should I be concerned about as far as damage? Should I demand an extended warranty or push to get another RAV4 with similar specs and mileage. I’m concerned that CARMAX is going to take it back to the service garage, have the same idiot that put the plug on incorrectly the first time replace it again, fill it up, start it, and if it runs fine call it good. What about the damage that has already been done?
Thanks for reading and your advice is much appreciated!!!