“I have state farm. very nice people. very expensive”
Well, I will agree with you on half of that assessment!
I dropped State Farm many years ago when their claims-paying ability dropped like a rock, due to their weak financial status. (It has subsequently improved, however) Luckily, I found better, cheaper coverage for both my home and my car with other companies.
Now, fast forward to 2 years ago, when my area was hit by Hurricane Sandy. The neighborhood where my house is located is on a ridge, and almost every house in this area sustained a badly damaged roof. My insurance company (Mercer Insurance) sent a very down-to-earth and friendly claims adjuster who quickly decided that I was entitled to a complete tear-off and re-roofing job as a result of losing about 40 shingles from my 16 year old roof. I submitted an estimate for $7,000, and I received $7,000 from Mercer–in two installments
Now, contrast my neighbor’s experience. He suffered far more damage to his roof than I did, and the extremely nasty claims adjuster sent to his house by State Farm stated that she would approve the payment of a few hundred $$ in order to get his heavily-damaged roof “patched” with new shingles. My neighbor pointed out that it would be impossible to properly match new shingles to 16 year old shingles, and that this mis-match would lower the resale value of his home, but the nasty woman was unmoved.
My neighbor appealed to State Farm’s home office, and a second nasty claims adjuster came to his house and came to the same conclusion. By this time, I had already had my $7,000 claim approved, and my neighbor mentioned this to the claims adjuster. What did she say? She told him, “State Farm is not about give you a big check so that you can go on a vacation to The Bahamas, Mr. S.” He asked her to repeat what she had just said, and this woman actually said the same totally inappropriate words again!
The bottom line is that my neighbor appealed State Farm’s decision to the state’s Commissioner of Insurance. Shortly after he filed the appeal in the state capital, State Farm asked him if he would accept $5,000. Even though this was far short of what a complete tear-off re-roofing would cost, he decided to accept it, because at this point–7 months after the hurricane–he still had his roof covered with a tarp, and he just wanted to move on with repairs.
So, the bottom line is that State Farm’s people were…
nasty, ill-mannered folks…
tight-fisted and did not really want to give him the financial assistance that he needed…
only willing to increase their pay-out when pressured by legal action…
and, did not pay the full amount of his fair claim, even when pressured to do so.
Needless to say, he dropped State Farm like a bad habit after he received the paltry payment from them.
If you have found them to be “nice”, just bear in mind that they may not be so nice if you actually have to submit a claim!