I have a 2004 Toyota Sienna, which needs several repairs, some of which are expensive. I need advice on whom to approach about repairs and how, which problems I should ask to get taken care of for free, how to stay firm but polite, what to do if I’m not satisfied, and how far I should take this, because I need the repairs.
I don’t want to do this on the phone because people mistake me for my 12 year old son. I think it’s best to always go in person, but I am hesitant to approach a Toyota service person since I am only a 4’11” 53 year old female, for which some people then feel they can ignore me. Also I still believe that women may be taken advantage of, even in 2011
Can you help me?
Previously Loyal Toyota Customer
Problems and Concerns:
- The heating and air fan stays on even when shut off, but it only happens when I’m driving.
- The front passenger window gets stuck from time to time, and it’s about $100 just to get inside the door and to diagnose the problem.
- There was a recall for the front door check mounting panel warranty, but it was for 5 years from date of purchase or 100,000 miles, whichever came first. My problem started after that, but it shouldn’t happen at all, ever. Again, it’s expensive to fix because of the cost of opening the door and diagnosing the problems.
- The malfunction indicator light goes on for a long time and then may go off for a few days, which means I have to take it to the dealer. They said it will cost $120 just to find out what is wrong and what’s causing it. It could be something very inexpensive to fix or it could end up being very costly.
- The back doors freeze, which never happened with my other Toyotas. Friends have said it happens with their Sienna!
Note: Although the tires have been replaced and not a problem right now, they wore down too soon, so I was able to get a discount on replacements because of the timing.
I strongly feel that many of these problems are primarily because I own a Sienna, which is of poor quality. I have owned three Toyotas and had always planned on buying more, but I am very dissatisfied, not just because of the above mentioned problems. There have also been recalls for the seatbelt bezel, spare tire; radiator tubes cracking, rusting at the bottom of the driver’s door, and rear lift gate strut problems. I have not had the spare tire or seatbelt checked yet. Of course, there has also been a lot of press about other problems that Toyota has been having over the last few years. It will take some convincing before I buy another Toyota.
Can you help me?