Hello everyone. I have a question that I would really appreciate some feedback on. The problems with my car have been so stressful that I’m at my wit’s end. It’s wild how a car can cause so much stress. I know that it’s just a car, but it still rattles me. Ugh!
I posted earlier about the repeated problems with my Subaru Impreza’s fuel system. I purchashed the car last year from the Sub. dealership, and they had purchased it at auction. It had been a rental car before they got it. The dealership promised me up one side and down the other that I’d have no problems with the car, and I believed them for some reason. Instead though, there have been constant problems with the car, and it always seems to be in the shop.
Ten days ago, it went back into the shop because I had another incident with the fuel system. This is the 3rd time that the car has been at the dealership’s service department for the same problem. I thought that the shop was going to take the fuel system apart and examine everything more closely, as this is what had been discussed in the past. When I handed the key to the service manager, I asked him, “What is your plan?” He simply replied, “I don’t know yet. I will have to talk to my manager and then figure out what to do with it.” I clearly told him to call me when he knew what they’d be doing, and I then got in the loaner car and drove home.
I never heard back from them though. So I just assumed that they had taken the fuel system apart and were talking to the Subaru headquarters about how to fix the problem. Two days ago, however, I found out otherwise when I received an email from the service manager. In the email, he informed me that the car had been experiencing no problems ever since it was dropped off. He made a reference to someone driving it, so I quickly responded and asked if and when it was being driven. The service guy then replied that a technician had been driving it around as his personal car ever since I dropped it off. He’s been driving it home after work and out at night. He’s been taking it home on the weekend and driving it around. And, according to the technician that’s been driving it, he’s had no problems putting gas in it.
I was blown away when I found out that they’ve been allowing a tech. to drive it around without my permission. Plus, I was blown away because they know that the problems with the fuel system are intermittent. When it acts up, it is sudden, and it can be a very dangerous situation because gas comes flying back out of the tank when it is being filled. But, it can go months before the problem happens again. This is the problem with the car. I never know when it’s going to happen, and therefore, I am scared to drive it out of town because I know it could leave me stranded at any time because I can’t get gas to enter the tank.
I wish that they had let me know that this was their plan. It would be different if I had known they were going to allow the tech. to drive it around as his personal car. The plates are in my name, and of course, the VIN is associated with my name. Plus, as part of a clause in my insurance policy, no one can drive my car but me.
I completely understand that techs need to test drive cars, and perhaps I can understand that they may need to drive them over a more extended period when they don’t know what the problem is. But, in this case, they know what the problem is.
I have had to work very hard at my job to make the car payments on this car. It has really upset me that this tech. has been using my car as a personal car. I just don’t know what to do anymore. Clearly, the dealership doesn’t know what’s going on with my car. I have considered trying to declare it a lemon, and several lawyers have expressed a strong interest in the case. But, I hate to get involved in that type of mess. Yesterday, I emailed the owner of the dealership and detailed my case to him. I asked if he would work with me to trade my car and get me in a new one. But, I haven’t heard back from him. So, I assume that he’s not going to work with me.
Anyway, has anyone ever dropped their car off at a shop and then had a tech. drive it around as his personal car for over a week? Does anyone have any ideas of what I should do from here? I’m burned out from the stress of this entire situation.
Thanks so much, everyone.