so I brought my 2002 Volvo xc70 crosscountry into Ammco to repair my transmission because my reverse and fifth gear where slipping. I bring it in on the 22nd, talk with the shop and agree to have the transmission rebuild for around 2700 give or take and have it back to me by the 3 or 4th because I us the car to drive kids to and from school and I figure I could get the work done over the Christmas break. During the repair process I had very poor communication and when I get a yes the car is done and can be paid for on the 3rd I assume I can go pick it up.
After I had payed and was about to go get my car I call and check and they inform me that the car is leaking transmission fluid and they need to take the transmission out again which will take another week and that I need to replace the stabilizer arms because the bushings are blown in the lower arms and you have to replace the whole unit, which will cost me another 600 dollars. At this point the cost has gone up to 3300 and I am with out a car for a whole month now. By now I’m pretty annoyed but I agree to the repair and wait to hear from them. A week goes by still no communication, I call again and they say there is another problem, that the valve body needs to be replaced and is going to cost me 2200 more on top of what i have already paid…
After discussing it with the manager the only thing he is willing to do is lower the cost to 1800 dollars. If I would have know it was going to cost me 5000 grand to do the work when the car is only worth 7000 I would have gone else where and or sold the car for parts.
How i see it is they quoted me on a price and a time frame it was going to be done in and it’s way over both now, how should I proceed?