In our little city of 16’000 we have four Auto parts stores. Too many!!!
NAPA and BUMPER to BUMPER are the oldest and have the most educated counter people.
THen we have Advanced… and O’Rielys opened a store about two years ago.
I prefer Bumper to Bumper because of their service and return policies…and I’ve been going to them for over 30 years before they were part of a chain store. THe owner himself is always at the counter as much as the other employees and they all seem to know a lot about cars.
I like the fact that they know that when I take X apart, I’ll probably find Y is bad too, so they may as well order one in case I need it.
I can only remember a few times that the part I ordered was not what I needed, and only remember a few dud parts over the years.
NAPA is not as helpful it seems though they are my second choice.
Advanced, I only use when I’m working late and the others are closed or for some odd little thing that the others don’t have.
O’riely’s is right next to Bumper to Bumper, but I was only in there onece for a muaual that BTB didn’t have, and I needed the info ASAP.
THe problem with most chain stores is that most employees wouldn’t know what way to turn a nut unless it had an arrow on it.