For those of you who have not purchased a new car for a while and are considering doing so in the near future I want to share the recent service experience I had for my 2015 Jeep Cherokee. I don’t know if my experience was typical but I suspect it is.
I took my Jeep to the dealer for a routine service (LOF and tire rotation). The total time at the dealer was about 4 hours. Of that time, about 2 1/2 or 3 hours was spent in updating the software for the various computers. It had never occurred to me that computers were that pervasive in new cars.
Attendant to that, my Jeep has the 3.2L V6 engine, which comes with start/stop technology (when you stop at a stop light the engine shuts off and restarts when you take your foot off the brake). After the service was completed I noticed the start/stop function had stopped working. I contacted the dealer. The customer service representative spoke with the service technician, who contacted Chrysler. It seems that all of the software updates (there were a total of 6 of them) may take 3-7 days to become fully integrated into the system. I was told to wait a few days to see if the problem rectified. Sure enough, when I drove it today it had.
As I said earlier, this type of complexity had never occurred to me, so if you haven’t purchased a new car recently, be advised.