OK, I’ll rescind my comment.
It is possible most of the 52 miles racked up were from driving the car from one dealership to another. Nothing nefarious about that.
I don’t believe that people come here to ask these questions so they can learn how to repair new cars. They want to understand the weight of the problems that may follow if they choose to keep this new vehicle that can’t make the trip home without failure.
If I were in this situation, I wouldn’t be looking forward to be “saving all of the repair invoices”, I would explain to the salesperson/sales department that I want a different vehicle, sell this one to your mother.
Now if you click on the digit next to the like button in the first reply, you can see which people think that the OP should go though the meat grinder.
@thegreendrag0n How would you react if your new Honda showed signs of failure within 30 minutes of possession?
Unless the guy driving it was related to the guy who drove a new Subaru from the corporate office in San Antonio, TX to the dealer I worked for in OK City. He left a little after 5 in the morning and pulled in at 11 A.M. He did not want to stick around for free lunch and just wanted to get to the airport.
It was discovered the car would barely run, the turbocharger was barbecued and so was a part of the paint on the hood due to turbo heat. The turbo must have been glowing red the entire way.
He covered 467 miles in under 6 hours and that included going through 4 metropolitan areas; one of them Dallas/Fort Worth at morning rush hour.
Failures sometimes do occur right away with a new vehicle or any new appliance. There is a statistical distribution that describes this. It is called the negative exponential distribution. The probability of a defect is higher when s car is first put into service, but declines exponentially over time until the expected life of the vehicle is up.
I bought a new Toyota 4Runner in 2003. It had a terrible chirping sound in the engine. The dealer replaced the belt and two days later, the chirp was back. The belt was again replaced. Not only did the chirping noise come back, but the belt was installed improperly and the crankshaft oil seal was pulled out and the vehicle leaked oil. I took the 4Rinner back. A new belt was installed and the oil seal replaced. Two days later, the chirp was back. This time when I returned to the dealer, I had a copy of the lemon law. I said the dealer could either buy it back or he could give us a loaner and would have one more chance to fix it. The problem turned out to be a weak spring in the belt tensioner. We still have the 2003 4Runner and it has been trouble free since that time.
I bought a new refrigerator. Two days later everything in the freezing compartment melted. Then it refroze everything. Three days later, it went through the same cycle. The independent appliance store sent out the repairman who had a great reputation and he had repaired my parents’ appliances years before. He checked the refrigerator and couldn’t find the problem as it was working perfectly. Just as he was ready to leave, the refrigerator stopped cooling. He immediately went to the phone, called.the store and had a new refrigerator sent to my house.
A few years later, we decided to buy a freezer. I went back to the store where I bought the refrigerator. They offered me a great price on a freezer that had been returned because the compressor had gone out in the first week. The technician I trusted had installed a new compressor and the freezer came with a new warranty. The freezer was trouble free for 35 years until it finally gave out. By that time, the independent appliance store and repairman were long gone.
Well, even before I learned how crappy Honda treats their customers the moment ink dries on the sales contract…
If it broke right on the first ride, I would turn around and would kick the dealership’s manager door open right away, requesting the deal cancellation.
Unfortunately for me, my 2019 Accord broke later, and keeps doing that like a clock-work ever since.
For your entertainment, folks, “brakes failures are not safety concern” pitch, by American Honda:
Sounds like my local Jeep dealer - I scheduled a repair and dropped the car off the night before so it would be ready for them first thing. This required getting a friend to follow me to the other side of town and bringing me home. The dealer called me just after they opened and said I could come pick the car up, they didn’t have the part they had scheduled to replace.
Another trip across town to get the car after work and the salesman said my car was in the service department which was locked so I couldn’t get my car.
Surprisingly, when I stood in the middle of the showroom floor with lots of perspective buyers talking to salesmen and asked in a loud voice, How in the name of all that’s holy can a dealer be as incompetent as this one? Voila! Someone found a key.
That is reminiscent of a particularly sleazy Honda dealership at which I stopped years ago, while car shopping. I allowed them to take my old car into the shop in order to assess its trade-in value. When I was ready to leave (without buying one of their cars), they claimed that they couldn’t find my car keys.
I stood in the middle of the showroom floor with my cellphone, and announced that they had 5 minutes to locate my keys, or I would phone the cops.
It’s amazing how they were suddenly able to locate my car keys, in the space of about 2 minutes. Needless to say, I would never return to that dealership.
Heh heh, you reminded me of the time I bought all new windows for my first house. It wasn’t long before I realized how lousy a job they did installing them, leaving parts out and they also leaked worse than my old ones. Quite a few back and forths with the company, escalating along the way with huge delays in response time from them. One day, they sent me an invitation in the mail to their big open house event. Guess who showed up at the busiest time to rattle off all the problems I was having with their top of the line windows? I had quite an audience of interested listeners and they tried to usher me off into a secluded office area. Some more competent company representatives showed up two days later to fix the problems…
Buddy is extreme nit picker. Basically reamed out window installers. After several attempts to resolve issues, they wrote him check for $5k to go away.
I think I would put it back in the showroom and ask for a different car. In the unlikely event that it is a battery problem or the computer thinks it is a battery problem, since it starts and the lights are bright, it could be an intermittant problem and sometimes there are unidentifiable intermittants.
The business hours of the service department are not held secret. If you can’t pick up the vehicle during business hours an after hour pick up can be arranged.
It is inappropriate for a salesmen to release a vehicle from the service department without knowing if there is a safety issue or a balance due but you know how to get your way.
It doesn’t hurt to ask, but the OP should be prepared for a “no” response from the dealership.
And, just to clarify the issue of the Lemon Law process–if it comes to that–the vehicle manufacturer is the party with whom the complainant deals. A dealership is not legally a party to a Lemon Law complaint.
See this is where rocket science comes in - the car was never worked on and the service department closes the same time people like me get off work. Service can ask the customer when he plans to pick it up. That’s called doing their job. So parking the car outside and giving the keys to Sales is pretty simple. Since the service order says, Part ordered, no work done, no balance due I don’t think Sales would fret.
Yes I got my way, sorry that offends you, I could have gone home without the car and had no way to get to work the next morning.
Since this thread has been Hijacked here is more. If a person asks that their vehicle keys be at the reception desk so they pick it after service department hours fine. The service department is not going to take the keys to the desk without contacting the customer .
To be fair, the title of this thread is incorrect, because you purchased the vehicle with 52 miles on it. Therefore, you have no idea how well it ran during those 52 miles, or if it was previously sold to someone else (who may have demanded a different car when this one broke down on the way home) or if it was driven inappropriately by a dealership employee, etc.
Although I’d rather say the title is misleading
Not likely. The 52 miles may have come from test drives.
As my username implies, I’m a fan of Honda vehicles. The one in my avatar lasted me 10 years and over 200,000 miles. Having said that, no brand is perfect and everyone puts out a bad one now and then. You should get it addressed under warranty.
this failure after 52 mi says the dealer did not inspect the car
Return the car and get a refund. Go elsewhere to buy a new Honda.