Dear Tom and Ray,
I’m enclosing a copy of the letter that I have sent to Audi legal. Do you have any advise on what to do? Currently Audi is saying that because my car has 106,000 on it they will not cover the repair because the class action lawsuit only covers mileage to 100000. They have offered to pay half but the dealer says the repair could be between 8000-12000.
June 21, 2018
Audi of America
3800 Hamlin Road
Auburn Hills, MI 48326
I am writing regarding my 2012 Audi A5 cabriolet. It is currently sitting inoperable with Audi [dealer]. I have owned this car since the fall of 2014. I was working with a regional case expert regarding my car’s timing chain failure but once I brought a class action lawsuit about this vehicle to his attention he has forwarded me to you.
My car has had many issues throughout the time that I have owned it but I was more than willing to have it serviced and fixed. Here is a synopsis of the service my 6 year old car with 106,000 miles has had.
29,622 miles – replaced water pump. (covered under warranty)
36,047 miles – maintenance
46,897 miles – maintenance
62,850 – 60k maintenance performed
79,931 miles – replaced water pump (2nd time) Cost $1325
96,827 miles – 95k maintenance performed
99,434 miles – water pump replaced for the 3rd time, oil leaking from cam ladder bearing. Cost $1661
103,294 miles – car brought in because of repeated add oil light coming on. Was told not a problem and they use oil.
106,565 miles – timing belt failure with cylinder head damage
These past two services when I had the water pump replaced I asked the dealer if they needed to replace the timing belt. As a long time Audi owner I knew that in the past when I would replace the water pump I needed to replace the timing belt. Both times I was assured by the dealer that Audi no longer ran on a timing belt that needed replacement but rather was switched to a chain.
We were told that this car needs no timing chain maintenance but that it is checked under the routine maintenance.
At 103,000 miles I brought my car back to the dealer for the engine oil light being on again and asked them to check all the things that had replaced the last two times I was in. They looked at my car and verified that all was fine and my car only needed oil.
On June 2nd I was driving my vehicle and the oil light came on again. The next morning I drove it to the gas station to get oil and when I turned it back on the engine misfired and began idling roughly. On my less than a mile drive home it continued to run rough and when I pulled in the driveway the check engine light came on. I turned the car off and it never restarted. It was towed to the dealer where they informed me of a timing chain failure.
This is completely unacceptable for a car that only has 106k miles and after doing some research have found that not only was there a class action suit for oil consumption but one for timing belt failure as well. These suits are barely out of reach of the year and miles of my car by a hair. The class action lawsuit is filed in the State of New Jersey.
Since that time I have spoken with your regional case expert and Audi offered to cover half of my repair. Upon doing some research I discovered the class action lawsuit involving these vehicles and brought that to the regional representative’s attention and told him that Audi should cover the entire repair. It appears that this is the exact problem that happened with my car. He then referred me to you. At this point I do not have legal representation I am simply asking that Audi repair my vehicle under the terms of the class action lawsuit in the State of New Jersey.
I am enclosing all copies of my service records and will be waiting to hear a response about what is the next steps will be in getting my vehicle repaired.