Hi,
I purchased VW Tuareg 2011 on December 10, 2024. I paid 1000 advance and asked customer service representative (CSR) to certify and get license plate. The car dealer arranged certification and plate. On December 18 2024, I came to take the vehicle. When I got into the vehicle, I saw the check engine on the dashboard. The car dealer called the mechanic who took it to his garage. He cleaned one part and reset the engine light. I took the vehicle and drove to a restaurant for dinner. When I drove a few km, the check engine light came back again. I called the dealership manger and told him about the check engine light. He said you take it to home and tomorrow I will arrange to bring it back to fix the issue. When I arrived home and parked the vehicle, I applied the parking brake and noticed parking brake symbol on the dashboard. I did not drove any more as I left for vacation on next day. The manager of car dealership took the vehicle on December 21 or 22 to fix the parking brake and check engine light. As of today January 29, 2025, the car dealer is not able to fix the check engine light issue. The vehicle is with dealership since then. According to the manager of car dealership, they have replaced 4 parts one by one to fix the issue but could not succeed . As a matter of fact, I paid the full amount but never had the vehicle. This situation is very frustrating and dis-appointing and I do not know what to do. The dealership is not willing to refund the money. what to do? Please advise on this matter.
Thank you,
Altaf
Sorry you are having this issue, but we would need to know what codes are showing up on the scanner when checking the code, might even need to know some of the Live Data info as well…
Other than that, it sounds like you need some legal advise and we are more of a car repair forum…
Tough one. Time to explore your legal options in your municipality or pay for a repair out of pocket on a car you just bought.
Time to pursue legal actions and get your money back.
A 14 year old car is bound to have some problems, and one with European technology is even more likely to have problems. I think that you now have a clue regarding the reason why the previous owner got rid of it.
That being said, I suggest that you contact your state/county Office of Consumer Affairs for advice as to your legal rights with a used car. Don’t waste your time with the Better Business Bureau, because they are close to useless.
I wish you sincere good luck, and I hope that you return to tell us how you fared with this situation.
Did you get receipts for each visit? You must always get them. If you did, you have a good reason for a refund, depending on your local laws. A quick call to them from a knowledgeable lawyer can likely get your money back. You should try to get that refund before contacting a lawyer. That implies you are willing to go to court and there won’t be any good will from the seller (if there was any to begin with).