Hi, first full-disclosure. I know almost nothing about cars, car insurance or car maintenance. I pay very little attention every day to how my car is doing, although I love driving it. I am a woman if that makes any sense to you at this point.
Today, my front driver’s side tire just tore itself when I was parking. The tires haven’t been changed since I purchased it four years ago. Uncomfortable to change my own tire (I know, lame, but I was in my work cloths), I called Subaru roadside service. I have “added security gold plus,” and was told on the phone that someone will be dispatched to change my tire soon.
Upon looking at the tire that tore out, the dispatched specialist said I should have my alignment looked at before I put the new tire on, because it was strange how both sides of the tire were so worn out when the central part is just fine. I had my regular oil-change back in June, and the dealer shop didn’t say anything about alignment. Since June, the car has had a month vacation in a garage, and when driven normal amount of driving per day (less than 20 miles).
So I made an appointment with the dealer shop to figure out about the alignment. After one look at my front passenger side tire, the technician said that this tire, too, is about to explode. I asked why the technicians didn’t look at alignment or rotated the tires back in June. Subaru technician said their shop doesn’t have a way to check alignment. But I wondered how long the tires have been so worn out.
Basically I have to purchase all four tires. I can’t afford that right now. I checked with local tire store to see if I could get by with two new tires for ten days, and then purchase two more and fix the alignment. But the store personnel said it was illegal for the shop to change just the front tires on Subaru because the differential between the rear tires and front would be too confusing for the computing system in the car. (Sorry if my lingo is a bit off, but this is how my brain translated what was being said).
So here are my three questions:
- Would it be reasonable to assume that the alignment has been off in June?
- If that’s the case, why would Subaru shop not recommend that I have alignment checked out in June?
- Is there any way I can claim this through comprehensive coverage in auto insurance? Would it be wise to call them to find out?
I could attach pictures of the tire if that helps. I apologize in advance if my questions are rudimentary in nature, but I just really don’t know much about car maintenance, insurance, or car in general, and I also don’t know any person who would know and be trusted about car.