Nearly 3 months ago, I took my well-maintained 2003 4-cylinder Outback to a neighboring town for a 60K maintenance because my local dealer went out of business. A few hours later, I was informed that I needed rear brake pads, battery and re-packed CV joint. I authorized the work. When I picked my car up 6 hours later, I was presented with a bill for $2204.59. The 60K maintenance alone was $1353.08 (oil change, filter, plugs, fluids flush on brakes, fuel injection, power steering, transmission, and a differential service) The extra authorized work was $706.72. The rest of the bill was tax and Miscellaneous charge. I paid reluctantly, but then carefully reviewed the bill. The hourly labor rate I was charged $234.26, but the dealer said their rate was $115/hour. Then I started researching on the net and calling Subaru dealers around my state and neighboring state and found their estimates MUCH lower by at least $600.
After calling the service manager several times to discuss the matter, he admitted that they overcharged me $300, but even after getting Subaru of America involved, I still haven’t seen my refund after nearly two months of haggling. I think $300 is too little a refund, but at this point, I will take that and be done with it. What else can I do? Do any of you out there think this if a fair price? I will never buy another Subaru as long as I live because of this experience. I think I was ripped off! Do you, or am I unreasonable?