@jtsanders & @zoomo THX! persistance pays off. But I believe it was the service TSB posted earlier that really pushed the insurance.
@Caddyman The tow truck driver told the insurance he did tow with the front wheels lifted and rear wheels on the ground. It was the insurance company that called the tow, and they agreed to give me a rental and have the Toyota dealer inspect it for T&M. Because of the holidays, things are moving slow. I’ll post any updates I have here.
Thank you all!