I have the 2005 Odyssey touring and have had every service performed from the same dealer since new. I have replaced a rear window shade, the radio and some trim under warranty. I purchased two sets of PAX tires (average 20K each set even with careful rotation on every oil service), updated navigation DVD, both rear shocks, a rear seat rail and the battery outside of warranty.
The dealer couldn't care less about the absolutely horrible PAX wear and cost issues, and told me repeatedly that the car was specifically engineered for them and that it would be impossible to change to standard wheels and tires. So when the last set of tires couldn't pass State Safety Inspection at only 17K miles I went to the good message boards like this one and dePAX'ed with great success. Too bad it was only two months before getting the Class Action notification!
Anyway, I recently had the 60K service done, and in this economic slump you would think they would be careful to do an extra good job to continue earning business. However, they missed simple things that I could see, like not topping off the radiator fluid, or replacing the radiator overflow bolt that had fallen out.
My wife is now complaining more and more about shaking and noise when she carpools, so I took it to the dealer and got shocking news... ALL of the motor mounts (sides and both ACM mounts) have failed! The service manager said at least the Front, Rear and passenger Side mounts must be replaced while offering absolutely zero consideration for being a loyal customer. They want to charge me the full $1530 like it's nothing more than another 3 month oil change. Getting all four replaced as the Service Manager recommends will be another $182 - that's over $1700 bucks!
How could all of the mounts possibly have gone bad so soon after the 60K service and warranty expiration when everyone knows these parts are prone to premature failure?! It's used 100% to haul kids around and get my wife to work. We have never done any towing. Could a normal residential speed bump or small drainage dip actually wear out and rip this motor from it's mounts? If so, the engineering quality on this vehicle is terribly inadequate and Honda is quickly damaging the reputation of their newer cars!
I called Honda's Corporate Customer Support (they basically explain their process) and am asking my dealer's Service Manager to work with the District or Zone Manager to get goodwill warranty help. I have given this dealer nearly $60K for this car, it's accessories, parts and labor services. They need to do something substantial here or I'm personally finished dealing with Honda for good.