Struts of wrong size causing damage to lower control arms?

Dan_X
Sun, 10 Jan 2016 10:39:32 +0000
Maintenance/Repairs

Had after market front struts installed by a non-dealer shop on 2006 Toyota Sienna. Dealer service dept diagnosed two months later that the struts were one inch too long and caused damage to the lower control arms. A director for training for the other shop (one of 80 + shops) completely discredits the dealer shop’s theory about the relationship between the size of the struts and the damage to the control arms, while admitting the error with the struts. Both sounded credible as I have very limited mechanical background. Anyone cares to weigh in?

54 posts - 13 participants