Rock Auto: Getting live help?

WesternRoadtripper1
Thu, 17 Nov 2022 04:40:36 +0000
General Discussion

Is there any way to get help locating parts from a live human on Rock Auto? I went looking and had no luck finding something using their listing of parts, after identifying my vehicle, and then the category. So I tried to find “contact us”…no luck.

Is that how they have lower prices? They don’t have customer service?

I found the item quickly and easily on Amazon, but not on Rock Auto. I’m assuming Rock Auto would have better quality, so want to compare before I go for the unreasonably cheap Amazon knock-off. A Toyota dealer quoted me somewhere over $200, Amazon has it for $17. I’d prefer somewhere between the two, figuring Rock Auto might be better quality than the Amazon knock off.

Part of the problem is nomenclature: I would call this thing a “door latch”, meaning that it’s what holds the door shut, making a connection between the back edge of the door, and the door jamb.

Amazon agreed with me: when I typed in door latch and named my car, I instantly got a picture of what I need, it’s unmistakable.

The Toyota dealer parts department insisted on calling this a lock, despite that there’s no way to put a key into the part I’m looking for.

Using Rock Auto, the closest I could get was the thing into which one inserts the key. That’s not what I need.

So is there live support on Rock Auto? If there is, I couldn’t find it.

30 posts - 13 participants