Do I trust the dealer mechanic?

jjensteve
Sat, 25 Jun 2011 20:01:28 +0000
Maintenance/Repairs

Our 2007 Sienna started leaking transmission fluid in March. We took it to the dealer and they charged us $300 to “fix the problem”. They replaced the transmission fluid pan gasket. About six weeks later, it started leaking transmission fluid again, in the same spot on the floor of the garage. When I took the vehicle back to Toyota, they said, that the seal on the axle was leaking and we needed a new seal, for $276 plus tax. They claim the second problem is unrelated to the first and we have to pay the full price for the second repair. Should we accept this story as true? If there are two different problems should they have noticed the second problem when we took it in the first time?

5 posts - 5 participants