Who is to blame for computer failure?

jpfuraus_183335
Wed, 14 Dec 2022 18:04:52 +0000
Maintenance/Repairs

I have a 2015 Ford Expedition. One month ago I took it to my neighborhood garage for an oil change and a tire rotation. They also performed a “Comprehensive Vehicle Inspection.” Last week the car would not start in a parking lot. We found that the battery terminals were severely corroded. My garage sent over a technician with a new battery. We got it started and took it back to the garage to get the terminals cleaned. After they cleaned the terminals it would not start. They were not able to diagnose the problem and suggested we have it towed to a Ford dealer. The Ford dealer had to reprogram the computer because they said the corroded cable caused it to short out. They also are replacing the battery harness. The estimate for this repair is about $2000. I believe that this problem should have been avoided if they had discovered the corrosion problem a month ago with their “Comprehensive” check. I would appreciate your opinion on this. Jim Furaus, Goodyear, AZ

13 posts - 6 participants