2011 Volvo c30 undiagnosed noise

mriguySeattle
Sat, 07 Mar 2015 23:01:26 +0000
Maintenance/Repairs

I took my 2011 c30 in for its 30000 mile routine service to a local Volvo dealer service dept in Sept 2014 and ever since I am hearing an intermittent clank after starting the engine. I also hear the noise while driving (it eventually stops after a while) and for about 10 minutes after shutting the engine down. The time between clanks is about 20 - 30 seconds. It is a single clank sound (like metal hitting metal). The car operates fine and no warning messages.

I took it back to the Volvo dealer service dept and after 2 days they were perplexed, and asked me to bring it back the following week when their Master mechanic was in-house, which I did.

They had the car for 5 more days and never could diagnose the issue and were told by Volvo HQ to give the car back to me. The service dept told me they sent all the info, including documentation and audio of the noise to Volvo HQ and that I would hear back from them.

Here is the response I finally received on Feb 18 from the service manager: “I spoke with tech again on this matter. Tech reviewed the case and the notes from Volvo. The noise concern has been left open ended for now until the noise gets worse as per Volvo. Or if they have other cases of this same concern with other same type cars/engines. At that time Volvo would contact us if there is a repair that needs to be done and we would contact you. Otherwise there is no additional diagnostics and or inspections to be done unless its getting much worse. As per Volvo and tech.”

The car is under warranty for 1 more year, and my next service (37,500) won’t be until the fall as I don’t drive much. The noise is still the same, not better or worse. It still drives fine and there are no warning lights. However, I don’t like leaving this opened-ended. Any advice? Thanks.

7 posts - 6 participants