Tire Rack experience

vicjsm
Tue, 25 Apr 2017 13:05:52 +0000
Maintenance/Repairs

I decided to try Tire Rack as it was mentioned on Car Talk. Well . . . I ordered the tires and paid over $100 to have them shipped to my recommended installer. They arrived and I took the 3500 truck in to have them installed. The installation price on the website from Tire Rack was about $40 cheaper than what my recommended installer quoted. Mind you, they have my tires, I’ve paid for the tires and shipping. Not much to do but pay the extra $40. The recommended installer said they don’t match Tire Rack quoted installation prices. I complained to Tire Rack and they investigated. Out comes yet a third installation price, $94. I am due a refund of $13 on the $40 overcharge.

Lessons learned - there is an internet seller that has free two day shipping. Price them first.
Go to your recommended installer FIRST before you buy the tires and get their installation price before you buy.
Price buying the tires from your local retailer. Remember with Tire Rack you play for shipping and in my case a premium for a “difficult installation” as 3500 model trucks are dualys. You may find the extra charges make it cheaper just to buy locally.
Don’t count on Tire Rack to honor their internet installation prices. You have no recourse.
My Tire Rack order was BF18254.

22 posts - 19 participants