The car: 2008 Subaru Outback PZEV. Purchased at Metrowest Subaru in Natick, Massachusetts The repair: on 6/9/2016 I took the car back to the dealership to have the catalytic converter and oxygen sensor replaced under a recall from Subaru. The current problem: The car was running poorly and began t…

Operating the car with the engine running poorly can kill a new converter. You also have multiple people with their hands on the pie so that can also create some problems. The original converter may be warranted for a long time. The replacements not so much. Maybe your refusal to go for any upsell…

[image] shaftels2do: The mechanic there first diagnosed the problem as the wrong size spark plugs that had been installed over 2 years ago by another shop It’s possible that this is why your new catalytic converter failed, maybe even why the prior one failed. Considering the low mileage, it w…

Thank you for your response. The catalytic converter was allegedly replaced at a Subaru dealership under recall. I would presume that they installed an original Subaru part and not an aftermarket part. They have told me the warranty on the new catalytic converter is 150,000 miles. There is 7166 mil…

Thank you for your response. The original catalytic converter didn’t fail. The recall was issued in 2013, and the car was running fine. I didn’t get around to bringing it in for the recall replacement for 3 years because it was running fine and I was waiting for another necessary repair. So the ori…

I agree with both of you. Yes, mechanics and car sales people treat women badly. Where I disagree is they also treat men like that IF THEY THINK THEY CAN GET AWAY WITH IT… But, most men will not admit they were kicked around by those people. They boast how well they handled it even if they didn’t. …

You come across a rather aggressive and pushy, if this is how you approached the dealer on the phone I am not surprised that they pushed back. I managed a customer service team for an industrial electronics company and folks who came across like that got the bare minimum to take care of their probl…

@shaftels2do "walk 56 years in my shoes as a woman, and then we’ll talk about that." First, I definitely wouldn’t be seen in women’s shoes for a minute, let alone 56 years! :blush: Do you know the story of the canary in the coal mine? Convertors have a job to do. The catalytic convertor cleans u…

Thank you for your response. I appreciate that you have asked me a pertinent question, which is why I have sought advice on this discussion board. Yes, Massachusetts does have strict emissions tests. My car passed the emissions test last in May 2016, after the “wrong” spark plugs were in the engine…

I wonder if cats have a model/date code stamped into them. It might take some real wiggling and a mirror or two to look the thing over, but that might allay your concerns/question as to whether it had actually been replaced.

[image] shaftels2do: Is it not the dealership’s service department’s responsibility to check that the engine is running properly and the fuel mix is right after installing a new catalytic converter and oxygen sensor? Nope. Not unless there is reason to believe something is wrong. Was it runni…

Subaru catalytic converty warranty; what the dealership did

Maintenance/Repairs

TwinTurbo February 24, 2017, 3:41pm 3

It’s possible that this is why your new catalytic converter failed, maybe even why the prior one failed. Considering the low mileage, it would have to be running poorly to damage it so quickly. If you’ve been keeping track, what’s your gas mileage been over the time you’ve owned it?

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Subaru catalytic converty warranty; what the dealership did

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