Hi everyone. Great news. Spoke with manager. The dealership is going to give me a break and charge for parts and maybe only part of that cost once I said that free is better.
in this incident I am not sure of the truth it seems difficult to determine after the damage is done and have heard so many incidents of the same so not sure of the design as mentioned in a reply. agree it could have been installation, defective part all or some of these scenarios Thank you again for all the info. Have a wonderful day.
Seeing as how the relevant info asked for previously has not been given I go along with VDCdriver at this point.
When it comes to figuring out exactly how this happened and assigning blame it should not take more than a cursory examination of the repair orders and engine damage to sort it all out.
It is a 2004 pilot Honda. The timing belt other parts the kit (don’t have the invoice) were changed a little over 2 years by the same dealer. I have been going to them for 7 plus
Part of yesterday’s conversation He mentioned 4 valves to be machined. Also mentioned that once it goes to the machinist they will know more? Sorry I am just new to mechanics. Not sure what pulley caused the problem because he said the kit that was installed earlier had all kit parts. Never got a copy of the invoice for the original so I cannot confirm.
Labor is approx 1500 and my cost is for parts and hopefully I will pay less than that. Around 1000 - 120o at this time
Yes. Definitely keep receipts. Very important to know what is worked and replaced etc
If this is not being done under warranty, demand to keep all the parts. You have a right to that. Then take the idler pulley to another mechanic (or mechanically inclined friend) and have him inspect it. See if there is any wobble in the bearing. If not, you can get a lawyer and sue for all the charges you had to pay, although you find that that is not worth the hassle.
This all could have happened from a parts perspective OR…somebody forgot to pull the lock pin on the Tensioner… Seen that more than a few times. Doesn’t really matter at this point…
If the dealer admitted that their workmanship caused the problem, they must pay everything. I would accept nothing less. If it turns out the service manager refuses to pay for all parts and labor, take it to the general manager at the dealership. If there is an owner the GM reports to, that is your next stop. Then you can register a complaint about the dealership with Honda.
I would still like to know if the dealership recommended replacement of the tensioner, but the OP declined that service. When I posed that question a couple of days ago, the OP was…silent…
Parts warranties can be done by a manufacturer in a case like this although the time and mileage limits are usually way lower than what the original new car warranty is.
I think with Honda it’s 12 months or 12k miles; whichever comes first.
If it were me I’d want those old parts (all of them) although I expect you will probably get a “we already tossed them in the trash” runaround.
If they replaced the entire timing kit then the gambling odds are that someone made a mistake rather than this being a parts failure.
If I’m Reading This Correctly, The Owner Did Everything The Dealer Advised In Order To Maintain The Vehicle So That There Wouldn’t Be Any Problems.
Since this situation resulted from a maintenance problem then the dealer owes it to this loyal customer to make this right at no cost. Dealer Goodwill should kick in at this point. CSA