Hello, Looking for advice on dealing with mechanic/NAPA. We had our truck in for repair last year, it was a head-gasket. Truck was at the shop for over month, a day or so after we received it we lost acceleration control and had to pull over on the highway. Turns out one of the fittings was wrong …

A year later? You probably don’t have a leg to stand on. Most workmanship warranties are for 90 days and the parts worked for a year so not likely a material defect.

So if our mechanic says, “he’s trying to figure this warranty discrepancy out with NAPA” but says if we can get it down here he’ll take care of us… I shouldn’t press him to cover towing costs? He hasn’t expressly said this yet, more of danced around it, but I just want to be prepared with a proper r…

I guess any engine can blow a head gasket but I have never seen an S-10 blow one on any of the engines ever offered on those trucks. If the local shop that repaired the truck a years ago will look at it and possibly make the repair under warranty I would suggest taking them up on the offer if you w…

This is very helpful. Thank you. It’s a 2003 Chevy S-10 extended cab in fair condition. Not worth much. Trade-in value is $550-$850. But it’s never been driven hard. Only 5k+/- on it a year, secondary “pick stuff up” vehicle. The invoice says “12,000 mile/12-month” NAPA warranty, but doesn’t give…

A head gasket replacement is a major job, with dozens of things that could go wrong, so try looking at this from NAPA’s perspective as I play devil’s advocate. How do you know this was caused by a defective part? It could have been a defective installation or an error in the planing of the head. M…

Thanks for the advice, Whitey! Yea, the other issue is, the shop that is currently sitting at can’t tell “what caused what” without opening the engine up, and that instantly adds up to hefty labor costs just for a diagnosis. And if they have it open it would be silly to close it up, ship it here to …

Can you clarify, is this the repair warranty offered by a NAPA authorized repair center? Or just the part warranty for the head gasket?

This is a screen cap of their “warrant policy” on their website, and the invoice says: “12 Month / 12,000 Mile Nationwide peace of mind warranty - 1-800-LETNAPA” [56 PM] The shop is NAPA authorized, I believe/

[image] SNewport: “12,000 mile/12-month” NAPA warranty, That’s a standard workmanship warranty. If within a year a failure occurs that is determined to be caused by the workmanship involved in the headgasket change, they’ll replace the headgasket again without a labor charge. You’re driving …

Head Gasket Warranty Advice

Maintenance/Repairs

TwinTurbo January 18, 2018, 5:17pm 5

Most products do not include shipping costs in warranty settlements. This is how I would view the towing expense, especially if they are going above and beyond to help out. It’s on my dime to get it there and they cover the rest…if the issue had been a direct result of their negligence, then I would take a different stance…

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Head Gasket Warranty Advice

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