# Fixing a mistake on the ratings page **URL:** \ **Category:** Site Feedback\ **Tags:** explorer, ford\ **Created:** [December 21, 2016, 1:09am UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516 "2016-12-21T01:09:09Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![dawn1](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@dawn1](https://community.cartalk.com/u/dawn1)\ **Post date:** [December 21, 2016, 1:09am UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/1 "2016-12-21T01:09:09Z")
I sure hope someone can help me. We just had a fantastically good experience with a mechanic who found us just the used car we wanted, fixed it up for the price we agreed on ahead of time, and delivered a truly exceptional vehicle that we trust very much. I found the shop here at CarTalk, so I went in to leave them a glowing review and add to the community that way, and also help the shop. Somehow my 5 stars got recorded as 4.5. I could not figure out how to fix it, so I wrote a second review explaining they really are a 5-star outfit – and this time the review posted as ZERO stars! So now I am pulling DOWN their average rating!! I can’t seem to get in to fix things, and I can’t seem to pull that zero star rating down. Can someone please help me make this right? Instead of making things better for them, I’ve made them WORSE! ---
**Author:** ![VOLVO-V70](https://avatars.discourse-cdn.com/v4/letter/v/8e8cbc/32.png) [@VOLVO-V70](https://community.cartalk.com/u/VOLVO-V70)\ **Post date:** [December 21, 2016, 1:49am UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/2 "2016-12-21T01:49:13Z")
@cdaquila Appears we have someone who needs your capable assistance. ---
**Author:** ![cdaquila](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/cdaquila/32/18089_2.png) [@cdaquila](https://community.cartalk.com/u/cdaquila)\ **Post date:** [December 21, 2016, 11:48am UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/3 "2016-12-21T11:48:28Z")
Uh oh! Thanks for letting me know. Would you mind sending me a private message with your email address so we can take care of this? Thank you. ---
**Author:** ![dawn1](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@dawn1](https://community.cartalk.com/u/dawn1)\ **Post date:** [December 21, 2016, 1:37pm UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/4 "2016-12-21T13:37:02Z")
Thank you! I would be so happy! How do I send you a private message, though? I clicked on your name and did not see a direct link. Thank you so much for helping me out!! ---
**Author:** ![cdaquila](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/cdaquila/32/18089_2.png) [@cdaquila](https://community.cartalk.com/u/cdaquila)\ **Post date:** [December 21, 2016, 2:40pm UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/5 "2016-12-21T14:40:47Z")
If you click on my picture, a little pop-up comes up. On the right side of that box there’s an option with an envelope icon to send a message. ---
**Author:** ![BillRussell](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/billrussell/32/3179_2.png) [@BillRussell](https://community.cartalk.com/u/BillRussell)\ **Post date:** [December 21, 2016, 2:57pm UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/6 "2016-12-21T14:57:49Z")
I agree with dawn, that is not very obvious. ---
**Author:** ![dawn1](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@dawn1](https://community.cartalk.com/u/dawn1)\ **Post date:** [December 21, 2016, 3:46pm UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/7 "2016-12-21T15:46:21Z")
I must be doing something wrong, or maybe my system is too old. But I am not seeing any envelope icon in the pop-up window. (I do get the pop-up window, but it does not have that.) So let me try to give you my email address in a way that won’t make it easily available to spambots. (Given that this is a bit of an emergency for me to mess up their ratings, I am willing to be a bit daring. 🙂 My user name here has two parts: the second part is clearly my personal name. Use that, and then the domain to send it to is tapestryinstitute dot – and then here, use the url designation for non-profits rather than for-profits. It starts with the letter “o”. How does that work? 🙂 ---
**Author:** ![dawn1](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@dawn1](https://community.cartalk.com/u/dawn1)\ **Post date:** [December 22, 2016, 1:31pm UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/8 "2016-12-22T13:31:51Z")
Hi Carolyn. I just want to check: Have you emailed me yet? I’m not seeing anything so thought I would be sure. ---
**Author:** ![VOLVO-V70](https://avatars.discourse-cdn.com/v4/letter/v/8e8cbc/32.png) [@VOLVO-V70](https://community.cartalk.com/u/VOLVO-V70)\ **Post date:** [December 22, 2016, 1:55pm UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/9 "2016-12-22T13:55:37Z")
I looked at the mechanics file and it has them at 5 stars and both your posts are there that should be good enough. Difference between 4.5 and 5 is not enough to worry about. ---
**Author:** ![dawn1](https://avatars.discourse-cdn.com/v4/letter/d/f04885/32.png) [@dawn1](https://community.cartalk.com/u/dawn1)\ **Post date:** [December 22, 2016, 2:11pm UTC](https://community.cartalk.com/t/fixing-a-mistake-on-the-ratings-page/97516/10 "2016-12-22T14:11:06Z")
My second review has zero stars though. Doesn’t that mess things up?