Dealer Customer Service

I remember that guy who had an Audi with a blown fuse. The dealer said it would cost a lot of money to fix (more than the car was probably worth, no electrics worked). Somehow, this was a scam. OP tried to fix it, but couldn’t fix the brake lights and turn signal issue, but decided to embark on a cross country road trip.

Then he started flaming the users for not agreeing that there was a scam going on.

No, I did not see it but after going back I see what you mean and it appears the responsibility shirking was the person behind the wheel, not the dealer. Go figure; yet another story without details.

That “not taking responsibility” phrase is one I’ve heard a few :slight_smile: times over the years including one guy who did not want to spend money to replace the clutch in his Subaru.
We were accused of shirking our “dealer responsibility” because we refused his request to allow him to do his own clutch job outside the shop doors in the parking lot with our equipment “and some advice if necessary”.

Yes, Bonnie; the collective automotive wisdom and experience on this site is quite awsome. And the posters do not need to be politically correct on any issue; just the facts ma’m!

Good post, VDC. I’m beginning to think we should ask any OP a lot more questions about the actual connditions surrounding the problem, and the maintenance and repair history leading up to the problem.

In my industrial consulting, many problems can be traced back to decisons made with respect to maintenance procedures or the types of materials or supplies used. Operating conditions are often a key factor as well.

I’m not famliar with GM PDI (pre-delivery inspection) procedures but I find it hard to believe that checking the alignment was part of the PDI.

The only new cars I’ve performed a PDI alignment check on or heard of were a few high end cars such as SAAB and Mercedes. On the SAABs checking the alignment was even part of the major service intervals. (30k, 60k, etc.)

Nissan, Honda, Fiat, Mazda, Subaru, etc. do not receive an alignment check as part of the PDI. Maybe GM did things different way back then but if this check was required it should be on the PDI checklist for each car.

When I bought my 1965 Dodge Dart, I purchased it from a college friend who’s family had a Dodge dealership, but far from my home town. I picked the car up at the factory and paid for Chrysler’s “factory pre-service”. The preservice basically meant they cleaned the widshield, the car still had 11 things wrong with it, which were corrected by the local dealer near me.

The front wheels were very much out of alignment, which did not became apparent untl a few months after with the uneven tire wear. The dealer said that wheels were supposed to be aligned at the factory, and the dealer service did not include free alignment, even under warranty. The same dealer replaced my universal joints without question at 49,950 miles, just 50 miles short of the warranty expiring.