# 2017 Nissan Murano - 12K miles for "computer warranty?" **URL:** \ **Category:** Maintenance/Repairs\ **Tags:** nissan\ **Created:** [July 11, 2018, 2:48pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820 "2018-07-11T14:48:17Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![BridgettKimbrough](https://avatars.discourse-cdn.com/v4/letter/b/94ad74/32.png) [@BridgettKimbrough](https://community.cartalk.com/u/BridgettKimbrough)\ **Post date:** [July 11, 2018, 2:48pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/1 "2018-07-11T14:48:17Z")
Is anyone else having problems with the rear hatch not opening? I have taken mine in twice. The first time they “reset” it and it worked for a couple of months. I took it in yesterday and they said that it is a “computer issue” and that the warranty for the computer stuff is only 12,000 miles. ---
**Author:** ![Purebred](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/purebred/32/46796_2.png) [@Purebred](https://community.cartalk.com/u/Purebred)\ **Post date:** [July 11, 2018, 4:20pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/2 "2018-07-11T16:20:30Z")
Suggest you look in your owners manual for phone numbers to call. I would think computers should be covered under your 36/36 warranty. ---
**Author:** ![Mustangman](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/mustangman/32/44130_2.png) [@Mustangman](https://community.cartalk.com/u/Mustangman)\ **Post date:** [July 11, 2018, 6:07pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/3 "2018-07-11T18:07:49Z")
> [@BridgettKimbrough](#): > > they said that it is a “computer issue” and that the warranty for the computer stuff is only 12,000 miles “they” are lying to you. Take it to another dealer, this one is clueless, and dishonest. ---
**Author:** ![keith](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/keith/32/5518_2.png) [@keith](https://community.cartalk.com/u/keith)\ **Post date:** [July 11, 2018, 6:12pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/4 "2018-07-11T18:12:51Z")
You need a computer to open the rear hatch??? ---
**Author:** ![TwinTurbo](https://avatars.discourse-cdn.com/v4/letter/t/8baadc/32.png) [@TwinTurbo](https://community.cartalk.com/u/TwinTurbo)\ **Post date:** [July 11, 2018, 6:14pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/5 "2018-07-11T18:14:00Z")
I would go to this website and either call or email the car manufacturer using the contacts listed and tell them exactly what you stated here. I’m betting you will get much better results and the dealership will be less inclined to use that tactic on other unsuspecting customers in the future- [https://www.complaintsdepartment.com/nissan/](https://www.complaintsdepartment.com/nissan/) ---
**Author:** ![Bridgett\_Kimbrough](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@Bridgett\_Kimbrough](https://community.cartalk.com/u/Bridgett_Kimbrough)\ **Post date:** [July 11, 2018, 6:17pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/6 "2018-07-11T18:17:42Z")
That’s what they are saying. The first time I took it in they said that my computer needed an update. As of yesterday one hasnt been released yet. The only way we are able to open it is by climbing into the back and using a screwdriver in the latch release thing. ---
**Author:** ![texases](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/texases/32/862_2.png) [@texases](https://community.cartalk.com/u/texases)\ **Post date:** [July 11, 2018, 6:20pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/7 "2018-07-11T18:20:02Z")
Pretty much everything electric on a car is now hooked up to a computer or chip one way or another. Wouldn’t this be called the ‘BCM’, body control module? ---
**Author:** ![texases](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/texases/32/862_2.png) [@texases](https://community.cartalk.com/u/texases)\ **Post date:** [July 11, 2018, 6:28pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/8 "2018-07-11T18:28:27Z")
Next time you go, bring your warranty and ask them to show you where it says 12 months. I just looked through it on line, that’s nowhere to be seen! ---
**Author:** ![VDCdriver](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/vdcdriver/32/30_2.png) [@VDCdriver](https://community.cartalk.com/u/VDCdriver)\ **Post date:** [July 11, 2018, 9:24pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/9 "2018-07-11T21:24:21Z")
> [@texases](#): > > Next time you go, bring your warranty and ask them to show you where it says 12 months. I just looked through it on line, that’s nowhere to be seen! +1 Every car nowadays comes with a Bumper-to-Bumper Warranty (usually 36 months) in addition to the far-longer Powertrain Warranty. The Bumper-to-Bumper Warranty covers EVERYTHING on your car, unless a particular part was subjected to negligence. If this dealership continues to deny coverage, then you have to contact Nissan, at the corporate level. Even Nissan would have a hard time denying coverage for this problem on a 1 year-old vehicle. ---
**Author:** ![keith](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/keith/32/5518_2.png) [@keith](https://community.cartalk.com/u/keith)\ **Post date:** [July 11, 2018, 9:28pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/10 "2018-07-11T21:28:59Z")
I’m still not understanding, it won’t open with a key? It won’t open with a FOB? Does it since your presence somehow and is supposed to open automatically? ---
**Author:** ![Bridgett\_Kimbrough](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@Bridgett\_Kimbrough](https://community.cartalk.com/u/Bridgett_Kimbrough)\ **Post date:** [July 11, 2018, 9:31pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/11 "2018-07-11T21:31:17Z")
Is supposed to open with the key fob or the button on the back or the button inside the car. None of these work. Not even if you switch it to Manuel in the glove compartment. ---
**Author:** ![VDCdriver](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/vdcdriver/32/30_2.png) [@VDCdriver](https://community.cartalk.com/u/VDCdriver)\ **Post date:** [July 11, 2018, 9:40pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/12 "2018-07-11T21:40:25Z")
> [@Bridgett\_Kimbrough](#): > > Not even if you switch it to Manuel in the glove compartment. Have you tried Juan or Pablo? 😉 ---
**Author:** ![keith](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/keith/32/5518_2.png) [@keith](https://community.cartalk.com/u/keith)\ **Post date:** [July 11, 2018, 9:43pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/13 "2018-07-11T21:43:36Z")
Is it a power liftgate? ---
**Author:** ![Bridgett\_Kimbrough](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@Bridgett\_Kimbrough](https://community.cartalk.com/u/Bridgett_Kimbrough)\ **Post date:** [July 11, 2018, 9:46pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/14 "2018-07-11T21:46:34Z")
Yes it is power. ---
**Author:** ![Bridgett\_Kimbrough](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@Bridgett\_Kimbrough](https://community.cartalk.com/u/Bridgett_Kimbrough)\ **Post date:** [July 11, 2018, 9:49pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/15 "2018-07-11T21:49:15Z")
Lol I didn’t even notice I put that. 😳🤪 ---
**Author:** ![Bridgett\_Kimbrough](https://avatars.discourse-cdn.com/v4/letter/b/838e76/32.png) [@Bridgett\_Kimbrough](https://community.cartalk.com/u/Bridgett_Kimbrough)\ **Post date:** [July 11, 2018, 9:50pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/16 "2018-07-11T21:50:06Z")
Thank you. I emailed them. ---
**Author:** ![keith](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/keith/32/5518_2.png) [@keith](https://community.cartalk.com/u/keith)\ **Post date:** [July 11, 2018, 9:55pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/17 "2018-07-11T21:55:20Z")
Is it the motion sensing liftgate where you swing your foot under the bumper and it opens automatically? ---
**Author:** ![keith](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/keith/32/5518_2.png) [@keith](https://community.cartalk.com/u/keith)\ **Post date:** [July 11, 2018, 10:11pm UTC](https://community.cartalk.com/t/2017-nissan-murano-12k-miles-for-computer-warranty/120820/18 "2018-07-11T22:11:33Z")
Looks like this has been a long term issue for Nissan. It is the controller located behind one of the panels in the cargo area. It’s between the bumpers so it is covered under the 3 year 36k mile bumper-to-bumper warranty. > **[liftgate problem](http://forums.nicoclub.com/liftgate-problem-t614204.html)** > > \I am new to this site. My husband changed the battery on my fx35 2012. Everything worked perfect prior to the change. The button on side of steering wheel is in the on position. Key fob, button on litgate and button on dash will not operate...