# 2016 Chrysler Town & Country back seat dvd viewer failed

**URL:** <https://community.cartalk.com/t/2016-chrysler-town-country-back-seat-dvd-viewer-failed/151453>\
**Category:** Maintenance/Repairs\
**Tags:** chrysler, towncountry\
**Created:** [October 25, 2019, 12:22am UTC](https://community.cartalk.com/t/2016-chrysler-town-country-back-seat-dvd-viewer-failed/151453 "2019-10-25T00:22:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Bill42](https://avatars.discourse-cdn.com/v4/letter/b/3bc359/32.png) [@Bill42](https://community.cartalk.com/u/Bill42)\
**Post date:** [October 25, 2019, 12:22am UTC](https://community.cartalk.com/t/2016-chrysler-town-country-back-seat-dvd-viewer-failed/151453/1 "2019-10-25T00:22:44Z")

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The dvd screen for the back seat passengers went out. Exhaustive internet research reveals that a ribbon cable to the screen goes bad due to the constant strain of going up and down. On a sad note, however, the internet has not been so kind as to show how the upper console is removed so I can access the screen. So, who has pulled down the console, replaced the ribbon cable, and successfully reinstalled the upper console? My dealer wants $1200 to “replace” the dvd viewer. After paying $120 for a diagnosis, they never would tell me how to access the screen. Thanks for your help.

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**Author:** ![lion9car](https://avatars.discourse-cdn.com/v4/letter/l/59ef9b/32.png) [@lion9car](https://community.cartalk.com/u/lion9car)\
**Post date:** [October 25, 2019, 6:11pm UTC](https://community.cartalk.com/t/2016-chrysler-town-country-back-seat-dvd-viewer-failed/151453/2 "2019-10-25T18:11:51Z")

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I found the following video, although it’s for the wrong year, so it might or might not help: