# 2016 Cadillac SRX - Cue-tastrophe **URL:** \ **Category:** Maintenance/Repairs\ **Tags:** cadillac\ **Created:** [May 26, 2020, 2:16pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865 "2020-05-26T14:16:10Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![volfan](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@volfan](https://community.cartalk.com/u/volfan)\ **Post date:** [May 26, 2020, 2:16pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/1 "2020-05-26T14:16:10Z")
CUE screen shattered, due to heat ? ---
**Author:** ![old\_mopar\_guy](https://avatars.discourse-cdn.com/v4/letter/o/6bbea6/32.png) [@old\_mopar\_guy](https://community.cartalk.com/u/old_mopar_guy)\ **Post date:** [May 26, 2020, 4:07pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/2 "2020-05-26T16:07:33Z")
Then you’ll need to get it replaced, at your expense, and it won’t be cheap. ---
**Author:** ![Mustangman](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/mustangman/32/44130_2.png) [@Mustangman](https://community.cartalk.com/u/Mustangman)\ **Post date:** [May 26, 2020, 4:24pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/3 "2020-05-26T16:24:09Z")
> [@volfan](#): > > CUE screen shattered, due to heat ? How would we know? Has it BEEN hot? How hot? You don’t say. ---
**Author:** ![volfan](https://avatars.discourse-cdn.com/v4/letter/v/6de8d8/32.png) [@volfan](https://community.cartalk.com/u/volfan)\ **Post date:** [May 26, 2020, 6:27pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/4 "2020-05-26T18:27:39Z")
It was about 90. Did some on line research, seems that there are a lot of folks with this issue. More of a system problem than my isolated event. Anyway, Caddy has been very little help so far ---
**Author:** ![Mustangman](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/mustangman/32/44130_2.png) [@Mustangman](https://community.cartalk.com/u/Mustangman)\ **Post date:** [May 26, 2020, 6:46pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/5 "2020-05-26T18:46:33Z")
So you answered your own question by doing a little research. Good for you! ---
**Author:** ![old\_mopar\_guy](https://avatars.discourse-cdn.com/v4/letter/o/6bbea6/32.png) [@old\_mopar\_guy](https://community.cartalk.com/u/old_mopar_guy)\ **Post date:** [May 26, 2020, 7:12pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/6 "2020-05-26T19:12:09Z")
Since the car is out of warranty, Cadillac has no obligation to you at this point. I don’t know what “help” you expect. ---
**Author:** ![jtsanders](https://avatars.discourse-cdn.com/v4/letter/j/c2a13f/32.png) [@jtsanders](https://community.cartalk.com/u/jtsanders)\ **Post date:** [May 26, 2020, 9:39pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/7 "2020-05-26T21:39:44Z")
The dealer can’t help you. If you want to pursue it, contact Cadillac directly. You could try sweet talking them, but that probably won’t work. Maybe get them to send a replacement gratis to the dealer and then the dealer installs it. ---
**Author:** ![Barkydog](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/barkydog/32/2470_2.png) [@Barkydog](https://community.cartalk.com/u/Barkydog)\ **Post date:** [May 26, 2020, 9:58pm UTC](https://community.cartalk.com/t/2016-cadillac-srx-cue-tastrophe/164865/8 "2020-05-26T21:58:01Z")
There is a class action lawsuit out there, I should look into replacing the screen, I don’t need a new one, looks like maybe $150 part if you are really handy.