# 2013 Hyundai Santa Fe Sport - It wasn't the lock

**URL:** <https://community.cartalk.com/t/2013-hyundai-santa-fe-sport-it-wasnt-the-lock/177620>\
**Category:** Maintenance/Repairs\
**Tags:** hyundai\
**Created:** [June 23, 2021, 1:17am UTC](https://community.cartalk.com/t/2013-hyundai-santa-fe-sport-it-wasnt-the-lock/177620 "2021-06-23T01:17:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Darlene25](https://avatars.discourse-cdn.com/v4/letter/d/96bed5/32.png) [@Darlene25](https://community.cartalk.com/u/Darlene25)\
**Post date:** [June 23, 2021, 1:17am UTC](https://community.cartalk.com/t/2013-hyundai-santa-fe-sport-it-wasnt-the-lock/177620/1 "2021-06-23T01:17:27Z")

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Back hatch will not open, thought it was the lock so purchased a new one but still won’t work.

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**Author:** ![weekend-warrior](https://sea1.discourse-cdn.com/cartalk/user_avatar/community.cartalk.com/weekend-warrior/32/26122_2.png) [@weekend-warrior](https://community.cartalk.com/u/weekend-warrior)\
**Post date:** [June 23, 2021, 1:25am UTC](https://community.cartalk.com/t/2013-hyundai-santa-fe-sport-it-wasnt-the-lock/177620/2 "2021-06-23T01:25:24Z")

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the lock actuator motor is probably faulty and wont release the lock to open the hatch.  
there is a emergency release lever  
[Hyundai Santa Fe: Emergency tailgate safety release - Tailgate - Features of your vehicle (hsfmanual.com)](http://www.hsfmanual.com/emergency_tailgate_safety_release-1092.html)  
you should also check your owners manual to see if there is a separate relay for your rear hatch. if there is one it may be faulty.