When someone gets taken advantage like his illustration by a local “small business”, it’s disgraceful and as indicated by others, borderline criminal.
When the exact same thing happens to the elderly here in the North East with cold weather heating oil price gouging by “oil corporations” and retirees are forced not by choice as in buying a car but out of absolute necessity to choose in the winter between food and freezing, it’s called capitalism.
The first situation happens occasionally which is much too often. The second happens all of the time but few care or find out because it happens to the poor of us and often never gets publicized, except when “our govt.” decides to cut back on winter aid to balance a budget, then it’s called good economics.
So, it happens all the time to the elderly, perhaps to “you and I” and we are in the same situation… then it will be too late regardless of what it is called.