I’m not familiar with the '08 and later models but I’ve worked for 2 VW dealers in the past and have never seen the shop deluged with customer complaints over owning a hunk of junk; and VWs prior to '08 were also tarnished as being unreliable.
Keep in mind that with any surveys, reports, or general whining complaints that you seldom ever hear the entire story behind a complaint.
I’ve seen people run their 2 week old car off in the ditch on icy roads and then curse the dealer and the car maker for manufacturing and selling a Lemon. Skewed thinking, but that can be the norm unfortunately.