“Poorly trained, time-constrained…up-sell philosophy.” That says it all, doesn’t it. It’s curious that fleet owners pay independant shops tripple the price charged by the chains for scheduled maintenance. Very curious. One of my customers has hundreds of vehicles and employees an ASE Master to change oil and INSPECT vehicles. They took on that expense to reduce down time costs, not the price of the work.
BTW, how many QUICK-LUBE shops pre-fill oil filters? Or steer to left and right locks to get at all the alemites? Or open brake bleeders while servicing? etc., etc., etc., ad nauseum.