my wife recently brought our 2009 ford flex to the local ford dealer for service. the passenger side airbag light would not go off. while she was there, she asked about the driver's side heated seat (which no longer worked).
the airbag issue was a wiring harness issue that they replaced under warranty.
the heated seat was not covered, but they told us the part would be $300 installed. we decided to have them fix that too, so after several weeks of waiting for parts, my wife dropped off the car and picked it up later that day.
here's the problem. the heated seat part they replaced (controller module) did not fix it. they said that when they connected to the computer the module would not communicate, so they replaced it. however, that was not the problem. when the new module was installed, and they could then communicate with it, the module indicated that the seat heater itself was bad, and that would be another $500 to replace that.
heated seats are not worth $800 to us. the dealer says that now that they have installed the module, they cannot remove/return it.
i say BS. they made an incomplete diagnosis. if i (or my wife) had been aware that the total cost of the heated seat repair would be so high, we would have just suffered with cooler than optimum posteriors.
all the dealer has offered us is about $50 off the bill.
what can i do? the dealer has been pretty good so far, but this is the first real repair we have brought the car to them for (its just been oil changes and scheduled service up till now)