Recently, I had needed front and rear brake pads and a rear rotor. The auto repair shop used Napa parts which are OKAY with me, but when I compared the price the auto repair shop charged for the parts vs the Napaonline website, the auto shop was 40% higher. Of course I called them back and when questioned, they stated that they provide a parts & labor warranty - even though that is not anywhere on the bill for 12-18 months. The auto repair shop said that if the brakes fail, they will replace the parts include the labor for free.
The other thing the auto repair store stated is that they charged 'list price' and the price I am seeing online is the 'over the counter' price.
Am I being ripped off? Do all repair shops increase parts costs by 40%? FOr example, online the front brake pads cost $48.19, but I was charged $82.96.