Recently, I had needed front and rear brake pads and a rear rotor. The auto repair shop used Napa parts which are OKAY with me, but when I compared the price the auto repair shop charged for the parts vs the Napaonline website, the auto shop was 40% higher. Of course I called them back and when questioned, they stated that they provide a parts & labor warranty - even though that is not anywhere on the bill for 12-18 months. The auto repair shop said that if the brakes fail, they will replace the parts include the labor for free.
<br/> The other thing the auto repair store stated is that they charged 'list price' and the price I am seeing online is the 'over the counter' price.
<br/> Am I being ripped off? Do all repair shops increase parts costs by 40%? FOr example, online the front brake pads cost $48.19, but I was charged $82.96.
<br/> Thank you