I have a 2004 Subaru Forrester. I thought it was a a car built for inclement weather and bad driving conditions. I was driving in the suburbs on a perfectly good road in cold weather - about 20 degrees - and I had the defogger on. I heard a "thwack" which I thought was something dropping on the roof of the car, but there were no trees or buildings nearby. Some minutes later, I noticed a long crack in the windshield in the lights of an oncoming car.
It's about 2.5 feet long, starts from the bottom of the glass, where it connects to the body of the car, at about midpoint on the driver's side, and travels to about the same point on the passenger side, in an arc about 3-4 inches high. It looks like it traces the arc of the spill of air from the defogger onto the windshield. Is it possible the difference in temperature inside and outside the car could cause the glass to crack?
My second question is - my insurance company is steering me to have the repair done by Safelite autoglass. They will automatically install a manufacturer's equivalent glass, but I've asked for Subaru glass as I think using a non-Subaru part would reduce the value of the car. But I've also heard not great reports about Safelite operations. Has anyone used their services? Any thoughts? Should I insist on getting the repair done by a dealer-recommended shop instead of the Safelite?
Thanks in advance!