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0 • Off Topic Disagree Agree LikeYou probably had a front wheel alignment. The steering wheel should have been held in a centered position during the alignment. If this was done and both alignments were properly done, the problem could be caused by one or more faulty tires. Tires will sometimes cause a vehicle to pull and the driver must turn to compensate and go straight. Swapping tires from right to left to see if the steering wheel centers or goes off center in the other direction might tell if it's tires. It's also possible that the rear wheel alignment might be off. A 4 wheel alignment might be in order. Also, check the vehicle carefully for dragging brakes or wheels.
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0 • Off Topic Disagree Agree LikeRepair shops will normally stand behind the quality of their work, and will re-do something that they screw-up. You should not have paid another shop to do the same job until after you had attempted to have the first shop do their job properly.
Go back, state that the steering wheel was not centered, and state that you want it to be centered. There should be no charge. And then, seek other mechanics in the future, rather than Moe, Larry, and Curly.
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0 • Off Topic Disagree Agree LikeThe steering wheel being off-center is often the result of a worn, or more than likely bent, suspension component such as a lower control arm. A curb strike, bad pothole, rough railroad track, etc. could be responsible for this.
The toe in/out may not be the problem except indirectly; the camber or caster being off due to a worn/bent part will alter the toe.
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0 • Off Topic Disagree Agree LikeShouldn't this cause a competent technician to stop what they are doing and notify the customer? If there is excessive wear or damage, are these guys that did the alignment, not up to the task?
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0 • Off Topic Disagree Agree LikeIt's the responsibility of the alignment tech to inform the car owner (directly or indirectly through a service writer) of a problem. It's then a matter of repairing any damage or bringing it into alignment as closely as possible if the customer does not want a repair.
Recentering the steering wheel should be part of the alignment process. If they're not doing the above then they're not doing the job properly.
I mention the damage scenario because there is no reason for a steering wheel to be off-center. (assuming that the alignment was never touched previously and the OP just happened to notice one day that it was off)
In this case it could be that a hard curb strike, etc. could have tweaked something (usually a control arm) and this is the cause of the off-center st. wheel.
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